Privacy Policy

Thank you for choosing Altiv Labs (“we,” “us,” or “our”).
We are committed to protecting your personal data in accordance with the Brazilian General Data Protection Law (Lei Geral de Proteção de Dados – “LGPD”), Law No. 13,709/2018.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit or make use of our services.

1. Scope

This Privacy Policy applies to all individuals (“you”) who interact with Altiv Labs through our website, mobile applications, or any other online or offline channels. By using our services, you agree to the collection and processing of your personal data as described in this Privacy Policy.

2. Personal Data We Collect

We collect and process the following categories of personal data in accordance with the LGPD:

1. Identification Data

Name
Email
Company name

2. Other Data Provided Voluntarily

Any additional information you choose to share with us, such as job title, phone number, or preferences, when you fill out forms or communicate with us through email or other channels.

3. Automatic Data Collection (if applicable)

Information about your device (e.g., IP address, browser type, operating system) and browsing actions on our website. This is typically collected through cookies or similar technologies.

3. Purpose and Legal Basis for Processing

We only collect and process your personal data for specific and lawful purposes, including:

1. Service Provision

To provide, maintain, and improve our services, ensuring a smooth user experience.

2. Communication

To respond to your inquiries, send service-related notifications, and manage your account or subscription.

3. Marketing and Promotions

To send promotional materials, offers, or other information that may be of interest to you, subject to your consent.

4. Analytics and Performance

To analyze website usage, user trends, and improve the overall performance of our services.

5. Legal and Regulatory Compliance

To comply with legal obligations, respond to legal requests, and exercise or defend legal claims.

The legal bases for processing your personal data include your consent, our legitimate interest (where we have carried out a balancing test to ensure we do not override your rights), and compliance with legal obligations.

4. Sharing and Disclosure of Personal Data

We may share your personal data in the following scenarios:

1. Service Providers

With trusted third-party service providers who assist us in operating our services, conducting our business, or servicing you, provided they commit to keeping your data confidential and comply with the LGPD.

2. Legal Requirements

To comply with laws and regulations, court orders, or governmental requests, or to protect our rights and safety or the rights and safety of third parties.

3. Business Transactions

In the event of a merger, acquisition, reorganization, or sale of assets, where your data may be transferred as part of the business deal, subject to confidentiality obligations and compliance with the LGPD.

5. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with applicable legal, contractual, or regulatory requirements. Once the processing period ends, we will delete or anonymize your data in a secure manner, unless we are required by law to retain certain information for a longer period.

6. Cookies and Similar Technologies

We may use cookies and similar tracking technologies to enhance your experience on our website, analyze website performance, and for advertising and marketing purposes. By visiting our website or using our services, you consent to the use of cookies in accordance with our Cookie Policy (if provided). You can typically manage your cookie preferences through your browser settings.

7. Data Subject Rights

Under the Brazilian LGPD, you have the following rights regarding your personal data:

1. Confirmation and Access

You have the right to confirm whether we process your personal data and to request access to your data.

2. Correction

You may request that we correct or update any inaccurate, incomplete, or out-of-date personal data.

3. Anonymization, Blocking, or Deletion

You may request the anonymization, blocking, or deletion of unnecessary, excessive, or unlawful data we hold about you.

4. Portability

You have the right to request the transfer of your personal data to another service or product provider, subject to commercial and industrial confidentiality, according to the regulation by the national authority.

5. Information on Data Sharing

You can request information about the public and private entities with which we have shared your data.

6. Withdrawal of Consent

Where we rely on your consent, you can withdraw it at any time. This withdrawal will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise your rights, please contact us at privacy [at] altivlabs.com. We will respond to your request in accordance with the LGPD.

8. Security Measures

We are committed to implementing technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include access controls, encryption, secure servers, and regular monitoring of our systems.

9. International Transfers

Where we transfer your personal data outside Brazil, we will take steps to ensure such transfers comply with applicable data protection laws, including the LGPD, and are subject to appropriate safeguards, such as standard contractual clauses or equivalent mechanisms.

10. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal data from children. If we become aware that a child under 13 has provided personal data, we will delete it in accordance with applicable law.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data processing practices, or if you wish to exercise any of your LGPD rights, please contact us at:

Altiv Labs Technology Services Ltda.

Rua Mostardeiro 777 CJ 140
Porto Alegre, RS Brazil

+55 51 3017 1269

privacy [at] altivlabs.com

We will make every effort to address your concerns and respond to your inquiries in a timely manner, in accordance with the LGPD.